Refund Policy

A non-refundable deposit is required to book a private chef. Charleston Chef Service, LLC reserves the right to charge a 10% cancellation fee as a result of lost business.

If an event must be rescheduled, deposits will be honored for 3 months following initial receipt. Once 3 months have passed, the client will have to pay a new deposit, in full, to secure an event date.

Please Note: Deposits are not transferable to other events & changes cannot be made to menus once a deposit is received.

We know things come up all the time - We will do our best to try to work with you but please understand that margins are notoriously tight in this industry. If we aren’t able to refund you it isn’t because we don’t want to - it’s because those resources are already allocated towards hard-working staff, special events, and fresh ingredients.

Payment Information

Deposits and cancellation payments must be submitted online via our invoicing software. Outstanding payments will be due at midnight on the scheduled event date. This payment can be made by cash, check, or online invoice. Please make checks payable to “Charleston Chef Service”

Services will not be performed until both payments have been received.

*There is a $350.00 minimum for all events*

Gratuity

Gratuity is not included in the price of the event. While gratuity is not expected, it is greatly appreciated if you feel you’ve had outstanding service.

*In considering the risk of intoxication, food poisoning, allergic reaction, or other bodily harm caused by airborne food illness or otherwise, the client agrees to not hold Charleston Chef Service or our staff as the responsible party(s). By submitting payment, the client assumes any risk associated with the preparation and execution of the agreed upon private chef services.